Return Policy

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Our 30 Day Return Policy

We are committed to your satisfaction and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you expected, or simply does not fit with your decor or space. We are proud to offer one of the best return policies in the online business. If you are not satisfied with your purchase for any reason, we will gladly accept your return or exchange on most brands within 30 days.

How Do I Return My Order?

Please contact us and include your original order number, what product(s) you are returning, the reason for return, and your name. A RMA (Return Merchandise Authorization) number will be issued and sent to you via email with instructions on how to return your order. Returns that have not been first authorized cannot be accepted.

It is the customer’s responsibility to ship the product back at their own cost. All items must be unused and in their original condition and packaging. Please wrap the package carefully. If the product is damaged while in transit back to the distribution center, the package will be refused.

Return the product using your preferred shipping method directly to the distribution center address we provide. For your protection, we strongly recommend that you insure the package in the event that any issues arise during the transportation of the returned order. [xyz-ips snippet="shopbrand"] is not responsible for lost or damaged returned packages.

Please email us your return tracking number so we can track the return and save this information for your own reference as proof of pickup. Once the item is received and inspected at the manufacturer’s warehouse, we will issue credit. An email confirmation will be sent to you once we have processed your refund.

Please Note: All custom made and special orders are not returnable/exchangeable. Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. Credits will be process to the credit card used for the original purchase.

Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition, some of our products carry a restocking fee which would be deducted from any credit or refund if you want to return that item. Please keep in mind that orders which have been shipped cannot be cancelled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.

What If My Order Arrives Damaged?

It's important to inspect the package and its contents prior to signing for delivery. Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that have high damage rates. In the unlikely event an item arrives damaged, or if parts are missing, please notify us right away. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.